Child Care Associates is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Program Support Specialist (Denton-Curantis)
Job Code:2025-CURANTIS-004
Location:Denton, TX
FT/PT Status:Regular Full Time
  

Position Information:

We are seeking an organized and efficient Program Support Specialist to assist with essential administrative duties in client services. The ideal candidate will be responsible for maintaining accurate and timely paperwork, including preparing, copying, filing, and tracking necessary documents. Responsibilities include typing correspondence, reports, forms, and labels, as well as maintaining both client and provider files. The Program Support Specialist will manage incoming and outgoing mail, serve as a back-up switchboard operator, and assist specialists in working with clients and providers. Additional tasks include preparing packets for self-arranged orientations, scheduling appointments for orientations, and directing calls.

    • High school diploma or equivalent. 
    • Minimum of one (1) year of experience in administrative, clerical, or finance-related roles, including data entry, record management, and document processing. 
    •  Strong attention to detail with the ability to maintain accurate financial records and reports. 
    • Excellent customer service skills with the ability to communicate professionally with internal and external stakeholders. 
    •  Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications. 
    •  Ability to type at least 45 WPM with accuracy. 
    •  Reliable transportation required for administrative tasks as needed.
    • Bilingual abilities preferred.

Physical Requirements:

The physical requirements for this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Frequent sitting;  
  • Repetitive use of hands; reaching and turning; 
  • Ability to lift up to 20 pounds; light lifting of supplies and materials; 
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.   

Responsibilities:
    • Accurately track all required client service documentation, ensuring compliance with company policies and regulations. 
    •  Draft and format professional correspondence with a high degree of accuracy and attention to detail.
    •  Maintain and update electronic provider files through TX3C system, ensuring data integrity and confidentiality. 
    •  Manage incoming and outgoing correspondence.
    •  Handle calls professionally and direct inquiries appropriately.
    •  Provide administrative support in assisting clients and service providers, demonstrating strong customer service skills. 
    •  Proactively identify and implement process improvements to enhance administrative efficiency. 
    • Perform other duties as assigned to support departmental operations.